Refund Policy

Rust Full Raid Staging Pack

The staging pack is prepared for the route entered before checkout and delivered immediately after confirmed payment. Because the complete digital report becomes available at once, a change of mind after successful delivery is not normally refundable where applicable law permits.

Contact support within 14 days if the report did not unlock, was duplicated, materially differs from the checkout description, or contains a material factual or calculation error within its stated vanilla-PC scope. RaidBench will investigate the stored input, evidence date, integrity record, and payment status, then restore access, correct the report, or refund the purchase when appropriate.

A refund, reversal, chargeback, or payment denial revokes access to the related report. Nothing in this section limits a mandatory consumer remedy.

Unused credit packs

A buyer may request a refund within 14 days when none of the credits in that pack have been used. Approved refunds return through PayPal to the original payment method, and the corresponding credits are removed from the RaidBench account.

Used credits and delivered answers

Credits already used for a delivered answer are not normally refundable because the digital service has been performed. A request that is held for stale, unsupported, or custom-server evidence costs zero credits.

If a delivered answer contains a material factual or calculation error within its stated scope, contact support within 14 days. RaidBench will investigate the saved inputs, evidence, and QA record, then correct the answer, restore the affected credits, or refund the relevant purchase when appropriate.

Problems RaidBench will put right

Contact support when a duplicate charge occurred, a paid report did not unlock, purchased credits were not added, account delivery is inaccessible, or the service is materially different from its checkout description. RaidBench may first restore report access or credits when that resolves the problem, and will issue a refund when required or when the problem cannot be resolved within a reasonable time.

Requests outside a statutory right

Where no mandatory right or the launch policy above applies, a discretionary refund may be considered based on payment status, credit use, answer delivery, and the circumstances of the request. Fraud, chargeback abuse, and redistribution of paid material are not eligible for a discretionary refund.

How to request help or a refund

Email [email protected] with the PayPal order or transaction reference, purchase date, product name, and a short description of the issue. Include the report link only when access troubleshooting requires it; do not send passwords or full payment-card details.

Requests are acknowledged as soon as reasonably possible. Approved refunds are returned through the original payment method; the payment provider or bank determines when the funds appear.

Payment-provider disputes

The payment provider shown at checkout may operate its own dispute and chargeback process. Contacting RaidBench first usually gives the fastest opportunity to restore delivery or investigate a duplicate transaction. Provider rules do not remove statutory consumer rights.

Mandatory rights prevail

This policy does not exclude, restrict, or replace remedies that cannot be waived under applicable consumer law. When a provision conflicts with a mandatory rule, the mandatory rule applies.